LEGAL REFERENCE

How paknew Protects Your Account and Payment Data

Your privacy matters to us. We collect only what we need to verify your account, process your JazzCash, Easypaisa, SadaPay and Raast deposits, and deliver a secure gaming...

Account verificationPayment securityData transparency
Explore the Lobby Read FAQ
paknew How paknew Protects Your Account and Payment Data

What Information We Collect and Why

When you open an account, we collect your name, phone number, email and identity documents to meet Pakistan banking regulations and prevent fraud. During gameplay and payments, we record your transaction history, game activity, device information and IP address to maintain platform integrity and security. We never sell your personal data to third parties. Your information stays with paknew and our payment

processors—JazzCash, Easypaisa, SadaPay and Raast—only as needed to complete your deposits and withdrawals where local law permits. We retain account data for seven years after closure to comply with financial regulations in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact Us About Your Data

Email Support Reach our data-protection team at [email protected] with any...
Account Settings Log in to your paknew account to view...
Legal Requests If you need to exercise data-access rights or...
SECURITY MEASURES

How We Keep Your Data Safe

Encryption

All account logins and payment transactions use SSL/TLS encryption. Your card details and banking credentials never touch our servers directly.

Payment Partner Compliance

JazzCash, Easypaisa, SadaPay and Raast each maintain their own security standards. We audit these partnerships quarterly to verify data protection.

Two-Factor Authentication

Enable SMS or email verification on your account for an extra login layer. This protects your balance even if your password is compromised.

Regular Security Audits

We conduct third-party penetration tests and vulnerability scans twice per year. Results inform our security roadmap and updates.

Staff Access Controls

Only authorized paknew staff can view account data, and only when resolving specific support requests. All access is logged and reviewed monthly.

Breach Response Protocol

If a security incident occurs, we notify affected players within 24 hours and provide free credit-monitoring support for 12 months.

How This Privacy Policy Aligns With Our Other Terms

Terms of Service
Our Terms outline your account responsibilities and gameplay rules. Privacy Policy covers how we handle the data you provide when following those Terms.
Cookie Policy
We use cookies to remember your login, track gameplay patterns and improve site performance. Our separate Cookie Policy details each cookie's purpose and lifespan.
Payment Terms
This Privacy Policy applies to all deposits via JazzCash, Easypaisa, SadaPay and Raast. Our Payment Terms cover refund windows and transaction disputes separately.
Support Charter
When you contact support, your messages and account history are stored to resolve issues. This policy explains how long we keep support records and who accesses them.
Mobile App Privacy
The paknew app collects the same data as our website. App-specific permissions (camera, location) are requested only when needed for account verification.
Third-Party Links
Our privacy policy does not cover external sites or sportsbook partners you may visit. We recommend reviewing their privacy policies before sharing data.
Policy Updates
When we change this Privacy Policy, we notify all active players 30 days in advance via email. Continued play after the update means you accept the new terms.
PRIVACY BY DESIGN

Data Rights and Your Control

Access Your Data Request a complete copy of every record we hold about...
Update Anytime Change your name, phone, email or address in account settings...
Opt Out of Marketing Unsubscribe from promotional emails in your notification preferences. We still...
Delete Your Account Close your account and request full data deletion. We remove...
Dispute a Transaction If a JazzCash, Easypaisa, SadaPay or Raast deposit appears incorrect...
Privacy Breach Report If you suspect your data has been compromised, email [email protected]...

Common Questions About Your Data on paknew

Pakistan banking regulations require us to verify your identity before allowing deposits and withdrawals. We scan your CNIC or passport, cross-check it with your account details, and store the encrypted document for seven years as mandated by financial authorities.

We retain transaction records for all JazzCash, Easypaisa, SadaPay and Raast deposits for seven years after your account closes, to comply with Pakistan's banking audit requirements. You can download your full transaction history anytime from your account dashboard.

No. We require a verified phone number to enable SMS two-factor authentication and send deposit confirmations. This protects your account from unauthorized access and ensures you receive withdrawal notifications immediately after processing.

We do not sell or share your personal data with other platforms. Your information stays on paknew's secure servers. We may share transaction data with JazzCash, Easypaisa, SadaPay and Raast only to complete your payment requests where local law permits.

Click 'Forgot Password' on the login page. We send a secure reset link to your registered email. You'll create a new password and can enable SMS verification for added security on your next login.

Yes. We keep your full gameplay history—every spin, every bet, every result—indefinitely on your account. This lets you verify past activity, dispute outcomes with support and track your overall spending and withdrawals over time.

Submit a data-deletion request through your account settings or email [email protected] with your account ID and registered phone number. We remove personal details within 30 days, but transaction records stay for seven years per Pakistan financial regulations.